Blog 6: Empathy Map and Learner Personas

33140016082_9827c7f10c_oMy interviewees ranged in age from 30 something to 60 something. I didn’t differentiate between them in the empathy map; their personas are at the bottom of the post.









Needs & Insights

Photo on 3-6-17 at 8.11 PM

Learner 1: Rebecca is in her mid-30s and works as an operations manager at a coffee shop. She lives with 2 roommates and doesn’t have outside space to garden, but does do windowsill plants, like micro-greens (to eat) and succulents every year. She was gifted a Venus Flytrap and did lots of research on how to care for it; there was so much information that she ended up following it all and the plant died.  She tends to garden by a trial and error method. She tends to look up gardening information on blogs and via youtube. She thinks that many gardening forums don’t have the information in an easy to find space; she compares it to recipe blogs which hide the recipe at the bottom of a page. She prefers visual information; if it interests her she keeps looking, if not she moves on. When she had a bigger space with a yard; there was a garden there but it became unruly and time-consuming so she hacked it down.

Learner 2: Ben is in his late 30s. He grew up helping his dad take care of their backyard garden, was more of a chore. He worked as a landscaper for a while and learned more about gardening then. Likes to share stories about gardening, particularly if people are interested. Also enjoys the social aspect of it. He looks up or problem solves information by searching garden forums online. He tends to read through it all and tries to determine whether the posters live in the same climate and whether many people give similar suggestions/tips on how to approach something. Thinks the information is likely to be more accurate if more people are in agreement. He finds gardening forums when he can’t tell if someone lives in the same type of climate that he does, as that will have a big effect on whether he should follow a particular method. Some issues that come up is that he doesn’t know how much space to leave for plants to grow; also often does trial and error after researching for methods. Mentions that one of his goals is to have a meal completely made up with food from his garden and also likes that growing his own food is environmentally conscious.

Learner 3: Genie is in her 50s and works in marketing. She grew up helping her mother take care of her garden in upstate NY. She didn’t always want to do it; but one night they went out to plant seedlings and she saw a meteor fall not too far away. She went to school for environmental education and ended up learning a lot about botany. She is on the board of Trees for Watertown.Has lived in many different types of climates and learned to garden in them.  No longer goes to others with questions, as she finds she knows more. She is basically a SME. She does like a gardening catalog called Fedco, which she says has ton of information in the writing, and is a bit tongue in cheek. She says what would be helpful is to have a good library, as the resources already exist. Likes to share her knowledge and her process for figuring out issues (like how she chose a particular tree to try to propagate in Watertown). She says that gardening is a ‘hands in dirt, person to person thing’ and describes learning about it as “It’s just reading and habitual observation”. 

Learner 4: Milena is in her 40s or 50s and learned to garden as a kid in eastern europe. Her great-grandfather had a farm and she’s always loved it. She used to kick off her shoes and walk in the dirt; some of her best childhood memories come from that time. She learned through observation and helped parents. If she has a gardening problem, she goes online to identify what it is. For example, she took pictures of a gross bug on her asparagus and figured out it was ladybug larva by searching online. Ladybugs are garden friends. She also goes to the Hillside Garden Center and speaks to experts there if she needs help. She’s noticed that gardening catalogs are not very useful but university websites with agricultural programs areYoutube is more useful because she can see it and tends to go for the ones that are most watched. Shares experiences about her garden but not on social media. Noticed some of the beginner gardeners can make mistakes like not knowing how big their plants will get (shadow other plants); don’t weed very often (spreads) and create shaded areas (groundhogs will hide). 

Best part of gardening to her is the homegrown vegetable tastes much better than anything from a store! It’s also a way to relax, stretch and get Vitamin D.

Learner 5: Larissa is in her late 30s, has a toddler. She tried having a community garden in her college coop, but it failed because she didn’t know that the soil needed to be enriched. She tried asking around from friends, but no one knew what the problem was.When she lived in Boston with two balconies she did lots of container gardening; kept a blog about it (to document and share) and was very into it. She references the book Bountiful Containers and You Grow Girl. She enjoyed the community forums of You Grow Girl. Since moving to Texas she hasn’t found a good resource and finds the same methods don’t work in her new climate. She is also busier so she does not keep up with it as much. She knows a lot about container gardening but wouldn’t consider herself an expert in backyard gardening. She has interest in someday becoming a Master Gardener. She teaches her daughter about gardening, but more about the connection to how that is where food comes from and in an effort to get her to eat vegetables.

Possible ideas:

  • create a walking/reflective/observation exercise for people to do when they are out gardening
  • create a digital info graphic; ex. digital image of plant, can click on different parts of the plant to learn more about it
  • create a poster infographic that would be pretty enough to get people to hang (maybe even frame) and put on their wall (could be a series on different plants orbasics for beginners)..expanding on that create an infographic poster to post around town (although this is a very learning passive learning experience and easily ignored)

QFocus pics:


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